Second Open Conference
Service Process Improvement Network
Krakow, 11-12 May 2016
Coming to the conference you have realized our dream again. We have made this conference for you, and thanks to you.
We have invited our members and guests from all over Poland to share their experience and passion. We have expended the formula to day two: workshops and Open Space. Your feedback encourages us to continue our work, thank you!
We would like to take this chance to thank our sponsors:
Many thanks to our partners and patrons:
Info about the conference:
Day one of the conference consists of continuous improvement in services/office practicians’ prelections. Short and to the point stories and case studies – maximum content, no sales pitches. Day one is free and open to everyone.
Day two is Open Space in paralel with workshops. This formula gives you direct access to continuous improvement experts and at the same time possibility to discuss problems that may have been bothering you for a long time. Cost of the second day (Open Space + one workshop of choice) is 100 PLN.
|9:07||9:17||Opening of the conference||Michał Wolak|
|9:17||9:47||The UBS PEX Way||Paulina Wydra|
|9:47||10:17||Management Culture vs Lean Management||Aleksandra Rzeźniczek||
|10:37||11:07||Process robotics – science or fiction?||Łukasz Gargasz|
|11:07||11:37||3 data visualization rules that you need to know||Bartosz Czapiewski||SkuteczneRaporty.pl|
|11:57||12:27||Why Thais are silent, Mexicans scream and Poles complain?||Natalia Pogoda|
|12:27||12:57||Don’t be a Don Kichote||Anna Grabowska-Grabiec|
|13:57||14:27||Baton de pelerin – how to create sustainable CI culture after transformation||Michał Baraniak|
|14:27||14:57||Effects and Importance of Effective CI Project Coaching||Flor Martinez Reyes|
|15:17||15:47||Modern corporation vs ant colony||Andrzej Kinastowski|
|15:47||16:17||Process absurds and absurd solutions||Ewa Muciek|
|16:17||16:37||Day 1 summary||Michał Wolak|
|9:07||9:52||Open Space topics selection|
|9:52||10:37||Open space slot 1||Workshop: Lean Simulation Game (Flor Martinez Reyes, Heineken)||Workshop: Value Stream Mapping – the first step to improve business processes (Katarzyna Lenar, Lufthansa)|
|10:37||11:22||Open space slot 2|
|11:42||12:27||Open space slot 3||Workshop: Change management and working with resistance (Andrzej Kinastowski, Lufthansa)||Workshop: Improvement projects coaching (Michał Wolak, Lean Action)|
|12:27||13:12||Open space slot 4|
|14:12||14:57||Open space slot 5||Workshop: Business process automations (Lukasz Gargasz, Symphony Ventures)||Workshop: Effective reports (Bartosz Czapiewski, skuteczneraporty.pl)|
|14:57||15:42||Open space slot 6|
Conference takes place in
Wyższa Szkoła Ekonomii i Informatyki w Krakowie
Św. Filipa 17