9th SPIN Conference – Speakers


Speakers – Day 2


Michał Wolak
Lean Action Sp. z o.o.
Experienced trainer and consultant of continuous improvement in production and services companies. CEO of Lean Action sp. z o.o.. University’s lecturer on Uniwersytet Jagielloński w Krakowie, Uniwersytet Ekonomiczny we Wrocławiu, Wyższa Szkoła Ekonomii i Informatyki w Krakowie, Wyższa Szkoła Europejska im. Tischnera w Krakowie, Wyższa Szkoła Bankowa we Wrocławiu. Coach working with leaders on development their leadership skills and creating effective teams. Coauthor of the book “Office Samurai. Pierwsze kroki do wdrożenia Lean w biurze”. In his free time likes swim, sail and dance latin dances.
Michał Urbaniak
PZU Zdrowie
University of Gdansk and Warsaw School of Economics graduate. Lean Black Belt and certified Project Manager. Associated with the insurance industry for the last 10 years.
Since the beginning of 2019 he has been in charge of a 500 person team of the PZU Zdrowie Medical Services Management Center, which organizes over 2 milion medical appointments and examinations for its patients.
Passionate about continuous improvement, faithful to the principle: ‘facts over opinions’
Maciej Tyburczy

Progress Vision

Over the past 14 years he has carried out many projects to improve business processes in offices. Starting from the banking industry, through insurance, HR and accounting outsourcing, hospitality, tourism, shared service centers, to logistics and forwarding. Builds and develops a culture of continuous improvement and process culture in organizations. He trained over 800 people from various fields of Lean Management. He carried out strategic analyzes of the optimization potential of companies, designed and implemented Lean development paths in companies. Currently, more and more attention is directed to robotization of business processes using simple and advanced tools, also from the Robotic Process Automation family.
Tomasz Owsiak


Tomasz is finance, accounting and tax professional with over 25 years of subject matter and managerial experience. Started his professional tenure with retail and manufacturing companies. One of the first employees of JACOBS (formerly CH2M) joined the Kraków office in 2000, Tomasz has been one of the key leaders in helping Global Business Services to grow to over 500 employees in 20 different functions. Initially was working closely with the core business on finance and accounting in the capacity of country and regional controller. Currently is responsible for supporting and managing development of the center. His interest is in back office process optimization, automation and robotics.
Tomasz bikes to the office every day and has an annual target of 1500 km. He also likes travelling with his family to discover natural wonders of Poland and other countries around the world.
Lucyna Mach

Eltel Networks

„Impossible is nothing” it’s not only my professional motto but also recap of my work career. To extract the best I follow my business intuition. Being open for changes and passionate at life, gather a lot of awesome people around me. Together with various teams I have been consistently shaping my professional path in the SSC/BPO sector for 15 years. Most of the time I was developing the IBM BTO centre in Krakow, making myself known as an innovative and effective leader.  Among others established the IBM Continuous Improvement Department which I headed for the next 4 years. Combining my professional ambitions with a passion for traveling, I undertook to create and optimize the first BPO enter in Russia.

Another important point on my business path was the OpusCapita center in Torun, where I took a lead of the RPA (Robotics Projects Automatization) team for 2 years. Currently I am responsible for development, standardization and optimization at the Shared Services centre in the Tri-City.
Not to forget boxing, CrossFit, getting up before dawn, husband’s love and pride of sons drive me to new challenges and continuous development.

Wojciech Josek
Experts for Business
Doctor of economics in the field of strategic management, six sigma black belt, lean coach and certified project manager. A believer in wise management, a passionate trainer of optimization methods. He has implemented Lean Management and Six Sigma programs as well as Kaizen approaches in international organizations. He implemented solutions as a person responsible for them and advised on implementations as a consultant, trainer and mentor. He was the Champion and owner of the portfolio of improvement projects. Currently, the leader of the team of Lean Management consultants and trainers at Experts for Business.
Klaudia Szendzielarz


Klaudia has been working in the service sector since 2002. Has an experience in team management, active support continuous improvement culture in organization and Change Management. Since 2018, she works as a Continuous Improvement & Transformation Manager where she uses her practical knowledge to optimize processes. Klaudia is also deliver Lean Management trainings and workshops. Currently she is actively involved in the OpEx (Operational Excellence) programme, which is managed in the spirit of Lean and Agile philosophy to introduce Smart Automation in the company. Klaudia also co-creates a Processes Center of Excellence.
Karol Czapik
Efekt PMO
My name is Karol Czapik and I am an Interim Project Manager, as well as an advisor and trainer in the field of management. Although I have over 10 years of experience in project management, I am an unsaved card every day. This means that I do not follow clichés mechanically, I have a head open to new solutions, and it is not my nature to rest on my laurels.

I am far from corporate principles, I adhere to the principle of lifelong learning and I like direct contact with teams with whom I build a relationship based on trust and openness.

I carried out implementation and transformation projects in such areas as services: logistics, e-commerce, finance, IT systems (ERP, CRM, BI classes), innovative and optimization projects.

Currently, he is the owner of the consulting company EFEKT PMO, thanks to which he tries to help other enterprises (SMEs) in continuous improvement and development of project competences. In his free time he tries to broaden his knowledge in the field of Lean Management and agile management methodologies, as well as shares his experience through training and lectures for various NGOs.


Andrzej Krótki
Author of the trade bestseller book “Effective Lean Leader. How to improve companies in Poland and help them earn more”. Strategic Lean Management Consultant. Supervisor of post-graduate studies at the WSB Academy in Dąbrowa Górnicza: “Lean Management Academy”.
He helped to improve companies such as: KGHM – Huta Miedzi Głogów, Raben Transport, Ingram MICRO, Stolbud Włoszczowa SA, Greenbrier, TRYUMF, REJS, Protech, Multi-Sklejka SA, Weltech, Intermag, Ceba Baby, Rawag, Unimot, Omega,
Poltech, FOD, WM Eltar, Lesaffre, Geldbach Polska, Thermoplast, Newag, Jamar, Rothelhner, Kontakt-SIMON, FAM S.A., FTT Wolbrom, Nutricia, Docdata i Kirchhoff.