3rd SPIN Conference


Third Open Conference
Service Process Improvement Network

Kraków, 23-24 February 2017

It’s the third time we invite you to the Service Process Improvement Network Open Conference, made by and for Continuous Improvement in the office hotheads. With this event we want to continue building an environment for knowledge and experience sharing about management and process optimization.

Day one of the conference consists of continuous improvement in services/office practicians’ prelections. Short and to the point stories and case studies – maximum content, no sales pitches. Day one is free and open to everyone.

Day two is Open Space in paralel with workshops. This formula gives you direct access to continuous improvement experts and at the same time possibility to discuss problems that may have been bothering you for a long time. Cost of the second day (one workshop of choice + all Open Space slots) is 200 PLN.



start Topic Speaker
8:07 Registration, morning coffee
9:07 Opening remarks Andrzej Kinastowski logo-SPIN-130
9:17 CI culture in HEINEKEN – how it’s done in a big company? Zuzanna Pamuła
9:47 How to improve a bank… or at least a small piece Kinga Kinastowska ubs-logotype-semibold
10:17 Break
10:37 Presentation of a new SPIN project Andrzej Kinastowski logo-SPIN-130
10:47 The Peaceful Warrior – what determines our personal effectiveness in times of crisis and change? Aleksandra Glinka synergia_cropped
11:17 Is it possible to save time and reduce costs while keeping employees happy?  Anna Bochiński
11:47 Break
12:07 What if? The new generation of decision-making based on 3D simulation models. Dawid Dąbal bannerlogo_problemsolved
12:37  From zero to hero – tools to build an effective team Igor Łęgowski
13:07 Lunch
14:07 The “K” word – building sposnorship engagement for Continuous Improvement Joanna Kot electrolux_2015
14:37 Fifteen minutes lost… or won? Visual management in the office Katarzyna Konowrocka-Krochmal Euroclear_logo[1]
15:07 Break
15:27 Water and fire? – How to bring together ISO and Lean. Monika Bednarska-Łupińska lgbs-200
15:57 How to build a Lean Six Sigma team and survive Mariusz Góral  
16:27 Day 1 closing remarks from the chairman Andrzej Kinastowski logo-SPIN-130
7. Smart governance w Smart City – na przykładzie instytucji kultury – Jacek Kwiatkowski
8. The tricks of documentation- how to describe process in organisation? – Justyna Maciąg
9. Working together in complicated organisations: how does a UK University compare to your business? – Stephen Yorkstone

start Activities
8:37 Registration, morning coffee
9:07 Day 2 chairman remarks – Agata Zydroń, Anna Strojny
9:17 Workshops (one to be chosen):
1. Visual management in the office: effective dashboard design – Agata Zydroń
2. Lean simulation game – Piotr Szmaj, Monika Pękała
3. Simple business analytics with widely used tools – Dagmara Pundyk
4. Robotics Process Automation: what is it and how to start – Dominik Jaskulski
5. Change management – Sylwia Janas
6. Kids and fish… solve problems. Pragmatic approach to problem solving techniques – Michał Baraniak
7. Smart governance in Smart City  – Jacek Kwiatkowski
8. The tricks of documentation- how to describe process in organisation? – Justyna Maciąg
9. Working together in complicated organisations: how does a UK University compare to your business? – Stephen Yorkstone
11:17 Coffee break
11:37 Open Space topics selection
12:22 Lunch
13:07 Open Space slot 1
13:52 Open Space slot 2
14:37 Coffee break
14:57 Open Space slot 3
15:42 Closing remarks from the chairman – Agata Zydroń, Anna Strojny



Conference takes place in:
Wydział Zarządzania i Komunikacji Społecznej UJ

ul. prof. Stanisława Łojasiewicza 4
30-348 Kraków