Speakers

	Andrzej Kinastowski Operations Delivery Strategist in Lufthansa Global Business Services
	Andrzej Kinastowski has been assisting various SSCs and BPOs in improving their delivery in areas of Process Excellence, automation, robotics, analytics, leadership and strategy for the last 10 years. Analyst and programmer. He’s a Lean in Office practitioner, big fan of Kaizen thinking. Believes that best processes and projects come from engaged leadership and empowerment of all employees. Certified Lean Six Sigma Black Belt, experienced trainer. Lecturer on the University of Economics in Wrocław and School of Computer Science and Economics of Krakow. Co-founder of Service Process Improvement Network association. Enjoys speaking at conferences tremendously. In private life Andrzej is a husband, a father, a photographer, and a beginner mini-robot builder.
	Dominik Jaskulski SPIN
	Dominik is a Process Automation Manager at Lufthansa Global Business Services. He has a 7+ year experience in process automation in various areas, including banking operations, HR, IT and finance. He holds diplomas in economics, finance, data analysis and lean management. Prior to Lufthansa he worked for Polish and Swiss finance institutions. His team is currently building a framework to leverage desktop automation and robotics solutions to significantly reduce manual work at Lufthansa GBS. As a fan of Agile and Lean Management Dominik combines these two philosophies in his daily work.
	Michał Wolak chairman in Lean Action sp. z o.o.
	Founding member of the Association SPIN. Experienced trainer and expert Lean Management, promoting continuous improvement ideas in production and service companies. President of Lean Action Sp. z o.o. – consulting company. Coach working with leaders on development their leadership skills and creating excellent teams. University lecturer on Uniwersytet Jagielloński, Uniwersytet Ekonomiczny we Wrocławiu, Wyższa Szkoła Ekonomii i Informatyki w Krakowie, Wyższa Szkoła Europejska im. Tischnera w Krakowie, Wyższa Szkoła Bankowa we Wrocławiu. Coauthor of the book Office Samurai. Pierwsze kroki do wdrożenia Lean w biurze. – about launching Lean in office. In free time keen on swimming, sea yachting, and dancing hot latino dances.
	Marcin Dulęba Head of Global Operational Excellence w Lufthansa Global Business Services
	Marcin Duleba is a senior manager with 12 years of experience in Shared Services / BPO sector, including 8 years of expertise directly leading large-scale departments of Quality and Robotic Process Automation, regionally and globally – in renowned corporations like Lufthansa, Accenture, Hewlett Packard, Volvo. He’s been leading Operational Excellence & RPA program and project groups with up to 70 experts in span of control, managing multiple successful RPA implementations – across entire governance lifecycle and deployment/support models, in technologies as UI Path, BluePrism, Automation Anywhere. Deployments he’s been responsible for have brought significant results – automating between tens to hundreds of job positions per year. Marcin Dulęba, together with one of the Automation teams he led, has been also awarded with the ABSL Diamond Award in Business Excellence category.
	Bartosz Czapiewski owner in SkuteczneRaporty.pl
	Bartosz Czapiewski – Data visualization expert, blogger and trainer. In 2010, inspired by rules on data visualization and the concept of data presentation in the form of dashboards, founded a blog SkuteczneRaporty.pl. His passion resulted in creation of an expert blog where he shares practical information on good practice for data presentation and using it in softwarebb like Excel, Power BI and Tableau. He is distinguished by questioning inefficient ways of visualisation and by vast practical expertise acquired in various projects connected with BI reports and implementations.
	Marek Krawczyk owner in COMart SK
	Certified Microsoft Professional (Specialist and Expert MOS certificates, MCP title). MS Office suite trainer since November 2011. An academic teacher for 4 years beforehand. The majority of his trainings cover MS Excel on various experience levels (from basics to VBA programming and Business Intelligence). Experience gained during more than 5000 training hours. More than 6500 people trained. As a private person, lucky husband and proud father of three wonderful daughters.
	Marek Sowa Artificial Intelligence and Automation Innovation Lead in Bank of Ireland
	Corporate Management graduate of the University of Economics in Katowice and Dublin Business School’s MBA programme. Focuses his career on Business Process Automation and Innovation Management. Since 2014, actively researching the area of applying newest automation technologies for business use. Experienced Developer and Project Manager. Marek built his first robot as a hobby to automate a game – today with the team of over 50 members he is focusing Robotic Process Automation Implementation and applying his proprietary DIAMOND Framework. Until today, he has created multiple unique concepts for Robotic Process Automation like Multi-Engine Execution, Self-Managing RPA or High-Performance Robotics. Currently, Marek is focusing on Applied Artificial Intelligence for Process Automation as the Next Wave of Innovation for Business.
	Flor Martinez Reyes Process and Controls Improvement Manager in HEINEKEN Global Shared Services
	Flor is a certified Lean Six Sigma Master Black Belt, experienced Quality and CI Manager as well as trainer, coach and consultant. Flor has experience in building and implementing continuous improvement strategy in the organization, developing Lean Six Sigma training programs and motivating people to pursue continuous improvement. She worked mainly in BPO organizations although she has consulted production companies as well. Currently she is Process and Controls Improvement Manager in HEINEKEN.

Workshops

	Before the robots come: automating using VBA Dagmara Pundyk, Lufthansa Global Business Services
	Everybody wants to talk robotics, forgetting we are able to automate our processes using tools we already have access to. On this workshop you will see how you can automate your processes, and you will learn how to do that. Basic knowledge of VBA required.
	How to prepare process to automatization and robotization? Michał Wolak, Lean Action sp. z o.o.
	Second question after choosing a process to automatization and robotization is: how to prepare it to reach maksimum of benefits? During workshop we discuss challenges standing in front of automatization office’s processes. Next we go to find solutions for them. So participant extend his/her knowledge about possible difficulties and get to know how to cope with them in automatization and robotization office’s processes.
	Which chart to choose? Marcin Czapiewski, SkuteczneRaporty.pl
	How to present data – in the form of tables or graphs? Is my chart well designed? What color on the dashboard to choose? How to create a good report that the manager will be eager to use? How do I add basic interactions to a report to quickly filter it? You will receive answers to these and other questions during the workshop.
	The time has come: write your first robot. Andrzej Kinastowski, Lufthansa Global Business Services
	On this workshop you will see one of the most popular Robotics Process Automation software: UiPath. You will understand how robots re made, and you will write your first own robot. Now think: how are you going to name it?
	Get to know R – open source environment for data analysis Dagmara Pundyk, Lufthansa Global Business Services
	Do you know Excel and are familiar with scripting in VBA? It is time to learn R – – programming language which will allow you to find valuable information within your data. During the workshop we will find trends, outliers and calculate basic statistics. We will also discuss other applications of R.
	How to start with RPA – first pilot project Dominik Jaskulski, SPIN
	Dominik will share his experience how he launched first RPA project; what were the main obstacles, how vendors have been identified and how first area for robotics have been determined. After attending this workshop you will be able to start working on launching a pilot project in your organization.
	PowerBI – data subdueing Marek Krawczyk, COMart SK
	Demonstration of possibilities in PowerBI. Showing simplicity as well as vast usefulness: starting from data gathering phase, data standardization, modification, aggregation, and visualization. Everything will be based on a tool that almost every company has – MS Excel. Even a regular user in some cases can quickly make some operations. Few years ago you could only dream about it. The workshop will be finalized with solving and discussing on one interesting and a bit complex case.