Workshops – day 0
1. Introduction to RPA
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If you want to:
I invite you to this training. |
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Speaker’s profile: Runs consulting and implementation projects, provides training in Lean Management in both manufacturing and service companies (SSC and BPO). Experienced advisor, coach and consultant. For a London accounting office, he carried out a project to prepare the robotization process and automate it using RPA. He shares his knowledge and skills by running trainings on Lean Management, Kaizen techniques, leadership skills, effective communication. Lecturer on Lean Management and Lean Office at Lean Management postgraduate studies at Wroclaw University of Economics, School of Economics and Informatics, European University and Jagiellonian University. Experienced conference speaker. Co-author of “Office Samurai – implementing Lean in the office”. |
2. RPA Project Methodology
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| One of the conditions for our organization to achieve appropriate benefits from the implementation of RPA is the effective implementation of projects. The shorter they last and the better the robots are developed, the greater the benefits. On the other hand, we need to document the process and the robot to be able to maintain the solution. During the training, participants will learn how to use a light and effective methodology for running RPA projects and will receive document templates for the 7 project phases: identification and assessment of ideas for automation, process analysis, solution design, robot building, testing, implementation, maintenance. | |
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Speaker’s profile:
Dominik has worked as analyst, project leader and people manager for many polish and international organizations. He has been building global structures (Mexico, Manila, Krakow), setting up group-wide Automation Centers of Excellence and supported several global restructuring and transformation programs. He holds diplomas in economics, finance, lean management and data mining. Dominik has experience in leading projects in HR, banking, finance, IT and NGO. As a fan of agile and lean philosophies, he tries to combine them both in daily work. |
3. Develop your first robot in WinAutomation
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| In this practical workshop, you’ll see one of the cheapest programs to robotize business processes: WinAutomation. You will understand the logic of how to write robots. In this workshop you will write your first robot. How will you name it? | |
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Speaker’s profile:
Andrzej has been assisting various SSCs and BPOs in improving their delivery in areas of Process Excellence, automation, robotics, analytics, leadership and strategy for the last 10+ years. Analyst, programmer, certified RPA developer. A Lean in Office practitioner, big fan of Kaizen thinking. Believes that best processes and projects come from engaged leadership and empowerment of all employees. Certified Lean Six Sigma Black Belt, experienced trainer, university lecturer, author. Co-founder of Service Process Improvement Network association and Office Samurai. |
4. Can robots read? – how to convince your CFO that it works and has a positive ROI.
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| Presentation of ROI (Return on Investment) calculation methodology related to introduction of robotics, automation and process improvements in the office environment. Case studies aimed on calculating of returns and assessment of investment from the perspective of financial gain. Design of own spreadsheet for evaluation of project returns. Alignment of the return’s evaluation model to deferent organization’s priorities. Assessment of returns on investment based on provided template. | |
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Speaker’s profile:
Tomasz is a finance, accounting and tax professional with over 25 years of subject matter and managerial experience. Started his professional tenure with retail and manufacturing companies. One of the first employees of JACOBS (formerly CH2M) joined the Kraków office in 2000. Tomasz has been one of the key leaders in helping Global Business Services center in Krakow to grow to over 700 employees in 30 different functions. Initially was working closely with the core business within finance and accounting area in the capacity of country and regional controller. Currently is responsible for supporting development of the center and finance of GBS organization globally. |
5. From beginner to developer. First robot in UiPath
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| During workshops you will familiarize with one of the most frequently used programs to automate business processes- UiPath. You will learn how to build your first robot in a few simple steps, using existing components, just like with lego blocks. Next step is to add new functions to automate repeatable office works. | |
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Speaker’s profile:
For several years, Szymon is working in the financial industry. Presently supports client in the field of accounting. He is interested in optimizing business processes, fully engaged in creating and implementing automation in VBA and SAP Scripting. MS Excel expert, owner of MSO 77-728 certificate. Develops skills in robotic process automation, writes robots in UiPath. Propagator of agile method and lean in management. Attendant of postgraduate Studies of Lean Management and Lean Office in Jagiellonian University. In a free time runs, attends meet-ups and video editing. |
6. Design Thinking
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| During the training you will learn how you use Design Thinking Method to solve problems in an efficinet and creative way. Design Thinking method concentrates on understanding and identifying real needs of users. As a next step the most satisfying prototype of the solution is designed. During the training we will focus mainly on practice. |
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Speaker’s profile:
Marcin works in financial industry since 2011. He acquired experience in managing a medium-sized team and implementing various process improvements as a Continuous Improvement and Transformation Manager. He teaches Lean Management principles at Jagiellonian University. At the same time Marcin works as Operations Director in Euroclear Bank where he is responsible for people and process management. In his free time he enjoys mountain hiking, riding a bicycle and traveling. |
7. RPA Manager Toolbox
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| During the workshop you will learn how to create the conditions for maximum use of the team’s abilities and capabilities based on Management 3.0 elements | |
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Speaker’s profile:
Quality Manager specializing in leading projects and programs focused on process improvement, quality improvement and risk reduction. During daily work, constantly looking for new solutions, engaging in problem solving and identification of processes suitable for automation. Lean and Six Sigma trainer always open to improve approach to management through a passion for Management 3.0 and agile management methods.
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8. Visual Management as a tool for identification of issues
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| During the workshop you will find you how Visual Management developed across the years and why it is important in our common life. In the main part we will focus how VM can improve effectiveness of our meetings at work (daily huddle, benchmarking, capacity management). In the end we will focus how issues can be identified by usage of VM. | |
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Speaker’s profile:
Dawid currently works as a Project Manager (Prince2) in Process Excellence department at State Street. He is responsible for spreading Lean culture, identification and elimination of wastes. He monitors initiatives which led to efficiency and quality increase, elimination of risks and process harmonisation. Previously worked as a Procure to Pay Continuous Improvement Subject Matter Expert at IBM – responsible for standardisation, transformation, automation in P2P field. Associated with Continuous Improvement since 2015. Student of Post-graduated Studies “Master of Lean Management” at Economic University in Wroclaw. Privately – travelling enthusiast. |
9. Creating a culture of engagement in automation. RPA acceleration strategy.
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| What are the main barriers to robotisation?
What are the key success factors for the automation/robotisation of business processes? How to turn employees’ resistance into internal energy for change? How to effectively engage employees in “cleaning” waste and variance out of processes? What level of process standardization leads to automation/robotisation becoming the natural next step and “final touch”? How to dramatically reduce the cost of automation/robotisation and ensure clear ROI for this process?
During an inspirational simulation 15 participants of the workshop will learn in practice 4 stages of building the culture of engagement in automation. Strategic workshop is designed only for those who co-decide on automation strategies and are responsible for achieving key business objectives in the SSC / BPO centres. |
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Speaker’s profile:
He is a co-creator and main promoter of Positive Productivity® – a sequence of best practices combining “soft” and “hard” management tools for the Business Services industry. The co-creator of simple IT solutions supporting management, which build a culture of employee engagement in the optimisation and automation/robotisation of business processes through transparency and team habits. His 17-year experience in making changes includes dozens of strategic implementation projects and hundreds of workshops related to the management and efficiency of operations in more than 22 countries around the world on 4 continents.
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10. Be a Hero in your company and create your robots in Wizlink
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| Owning your own robot ceases to be a luxury only for the chosen ones. Robotic Process Automation (RPA), like any other technology, will become “disseminated” over time.
The Wizlink tool meets the expectations of the market. This is not only about the price, but above all how to create scenarios for robots, which directly reduces the barrier to entry in RPA. Thanks to this, even medium and small companies will be able to employ robots for repetitive and boring activities, and their Partners extend their offer with an innovative product. The aim of the workshop is to provide basic knowledge about the Wizlink tool and to inspire you to create robots yourself. Workshops will be focused on practice. Each participant will get access to the Wizlink tool, in which he will create several robots that will automate applications written in various technologies, including: desktop, www, Excel files, character terminals and the use of OCR. After the workshop, each participant will be able to receive a free Wizlink license for a period of 3 months for evaluation purposes. |
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Speaker’s profile:
A graduate of the Warsaw School of Economics. His professional path allowed him to get to know the business processes in the backoffice of enterprises very well. He worked, among others, with CRM and ERP class software, especially in the accounting departments, which allowed him, as a user, to get to know, among others software: Microsoft Dynamics CRM, Sage Symfonia, Raks and Comarch or Asseco products. Then, having experience as a user of the above mentioned systems, he began to provide implementation services related to them. Professionally, he explores the secrets of new technologies and their practical application in organizations. He is currently involved in creating scenarios for software robots in the Wizlink tool. Privately, he could spend all his free time flying on planes, visiting airport terminals, playing squash in an amateur way.
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Speakers – Day 1
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Andrzej Kinastowski Head of Training & Solution Delivery, Managing Partner of the Office Samurai |
| Andrzej has been assisting various SSCs and BPOs in improving their delivery in areas of Process Excellence, automation, robotics, analytics, leadership and strategy for the last 10+ years. Analyst, programmer, certified RPA developer. A Lean in Office practitioner, big fan of Kaizen thinking. Believes that best processes and projects come from engaged leadership and empowerment of all employees. Certified Lean Six Sigma Black Belt, experienced trainer, university lecturer, author. Co-founder of Service Process Improvement Network association and Office Samurai. | |
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Aneta Sajler
Director of the Customer Service’s Development Center of the Tauron Customer Service sp. z o.o. |
| A manager with a many -years’ experience in customer service. Has a broad experience in SSC development. A propagator of the idea of optimization actions in the Tauron Group. Economical University graduate, also finished the post graduate studies in marketing. Participant of numerous seminars and specialistic trainings concerning customer service. Has been working in the energy industry since the beginning of her career.
Currently in the role of the Director of the Customer Service’s Development Center of the Tauron Customer Service sp. z o.o. |
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Szymon Kowalczyk Vicepresident of the board of the of the Tauron Customer Service sp. z o.o |
| The Witelon State University Of Applied Sciences In Legnica informatics studies graduate, also a graduate of the Executive MBA GFKM on the Silesian University, validated by the Institut d’Administration des Enterprises Aix–Marseille. He had also completed the one year ICAN programme in Management organized by the Harvard Business Review.
A Manager with over 20 years of experience in the IT management in terms of systems’ maintenance and develepement. Has a broad experience in large projects’ and programs’ management, business analysis and process optymization. Has been connected to the energy industry since March ’17, when he assumed the position of the IT Executive Director in the Tauron Group |
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Krzysztof Śrama
Kierownik Wydziału Robotyki i Ciągłego Doskonalenia of the Veolia Centrum Usług Wspólnych |
| Gained vast experience in the areas of HR and Taxes. Privately passionate about programming and new technologies. From 2018, he combines his professional experience with technical skills leading a team of robotics and continuous improvement. Responsible for the creation and development of the Robotic Center of Excellence in the Veolia Group.
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Tomasz Żołek
Starszy Specjalista ds. Robotyki i Ciągłego Doskonalenia of the Veolia Centrum Usług Wspólnych |
| Graduate of the University of Lodz. In Veolia from 2010 on various positions in invoicing, banking operations, risk management and insurance departments. Currently (from 2018 year) actively supports the development of robotization and automation in the Veolia Group. | |
| Artur Siurdyban | |
| Artur Siurdyban is a technology consulting professional with more than 10 years of experience in Process Strategy, Automation, Improvement and Analytics.
He helps companies transform their operations with technology to make their processes become more innovative, lean and agile. He has worked with many of the Fortune 500 companies from Europe, the US and Asia. His automation experience includes strategic diagnostics, opportunity discovery, operating model design and delivery of the target state. Speaker at conferences and author of publications on the subject of technology-driven process innovation. Prior to starting his consulting career, Artur was a member of the academia researching conjoint management of information technologies and business processes. For his scientific contributions he earned a PhD from Aalborg University, Denmark. |
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Marcin Zieliński
Stowarzyszenie SPIN |
| Marcin works in financial industry since 2011. He acquired experience in managing a medium-sized team and implementing various process improvements as a Continuous Improvement and Transformation Manager. He teaches Lean Management principles at Jagiellonian University. At the same time Marcin works as Operations Director in Euroclear Bank where he is responsible for people and process management.
In his free time he enjoys mountain hiking, riding a bicycle and traveling. |
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Karolina Gorzewska Orange Polska S.A. |
| Manager with over 10 years’ experience. Oriented for the business efficiency, processes, customers, results, optimization. With IT and considerable business background. Experienced with run IT and business project between 2-25 mio pln annually. Background with managing team over 200 people.
Project managed by me: – Insourced of processes from 2 suppliers, transferred of processes from different location at Poland, prepared one central BackOffice, open the warehouse, implementation of IT system for the monitoring and run the processes – budget of the project 25 mio pln – Launched of Robotic Process Automation at customer cases process like: orders, claims, etc. , prepared of business concept, RPF processed, PoC, implementation at daily business- budget 0,5 mio pln – Centralized of business processes across organization at Supply Chain: documents workflow, IT system implementation, – budget over 1 mio pln |
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| Marek Zuber | |
| Economist and financial market analyst. He studied at the Faculty of Finance and Banking at the University of Economics in Krakow and at the Faculty of Electronics, Automatics and Electronics of the AGH University of Science and Technology in Krakow. After graduation he worked as an analyst and economist at Bank Przemysłowo-Handlowy and merged with BPH PBK. He was the Chief Economist at the Financial Consulting Company TMS and TMS Brokers, and the Chief Economist at the Internetowy Dom Maklerski. He was also a lecturer at the Toyota Academy. Currently, he is a lecturer at the MBA and postgraduate studies at the WSB Academy and at the Kozminski University. He also conducts classes at postgraduate studies at the SGH. In parallel, since 2002, he has been involved in the preparation of macroeconomic and market forecasts, business analysis and financial management. He is also an investor. He was the head of economic advisors to Prime Minister Kazimierz Marcinkiewicz. | |
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Kuba Kulasa
Analitic w Repoman.pl |
| Kuba Kulasa is Lean Six Sigma Black Belt with over 10 years of Continuous Improvement experience in outsourcing and SSC environment. Majority of his career he’s been automating, improving and transforming processes, training others. Currently in Shell Business Operations. After hours he explores labour market, social media, politics and economy. He creates web scraping bots and algorithms processing gigabytes of data. Blogs at Repoman.pl. | |
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Paweł Wołoszyn
Principal Software Engineer of the Moyo Technology – RFC sp. z o.o. |
| A passionate programmer with over thirty years of experience, his main interests are artificial intelligence and promotion of knowledge. Designs and implements deep learning models and solutions for image and text processing devised to replace the typical RPA tools. As a doctor of medicine, acts as an expert in Polish and international eHealth and IoT projects. Academic lecturer at the AGH University of Science and Technology and the Cracow University of Economics, since 2017 on professor’s position in the Department of Computational Systems. Believes that everyone can learn programming, even, or maybe most of all, a 7-year-old child. |
WORKSHOPS – DAY 2
1. How to build RPA Center of Excellence
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workshop level: Advanced |
| The setup of the Robotic Center of Excellence is usually the next step for companies that have begun their adventure with RPA and plan to start implementing it on a larger scale. During the workshops, will be discussed the most important elements of CoE:
– CoE models, how to define TOM (Target Operating Model) – main roles and RACI for CoE – monitoring of the project portfolio – cooperation with IT – what should and should not be done by CoE |
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Speaker’s profile:
Dominik has worked as analyst, project leader and people manager for many polish and international organizations. He has been building global structures (Mexico, Manila, Krakow), setting up group-wide Automation Centers of Excellence and supported several global restructuring and transformation programs. He holds diplomas in economics, finance, lean management and data mining. Dominik has experience in leading projects in HR, banking, finance, IT and NGO. As a fan of agile and lean philosophies, he tries to combine them both in daily work. |
2. Competences of the future – how to acquire them?
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workshop level: Basic |
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– What Future is coming? – Challenges of the 21st century. – What competences are already being sought after today, and what will be tomorrow? – How to get them? – Alternative sources of competent employees. – How to develop team competences and which tools to use? – How you can yourself increase your value on the labor market? I invite you to this workshop. |
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Speaker’s profile:
Runs consulting and implementation projects, provides training in Lean Management in both manufacturing and service companies (SSC and BPO). Experienced advisor, coach and consultant. For a London accounting office, he carried out a project to prepare the robotization process and automate it using RPA. He shares his knowledge and skills by running trainings on Lean Management, Kaizen techniques, leadership skills, effective communication. Lecturer on Lean Management and Lean Office at Lean Management postgraduate studies at Wroclaw University of Economics, School of Economics and Informatics, European University and Jagiellonian University. Experienced conference speaker. Co-author of “Office Samurai – implementing Lean in the office”. |
3. Develop your first robot in UiPath
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workshop level: Basic |
| In this practical workshop, you’ll see one of the most popular programs to robotize business processes: UiPath. You will understand the logic of how to write robots. In this workshop you will write your first robot. How will you name it? | |
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Speaker’s profile:
Andrzej has been assisting various SSCs and BPOs in improving their delivery in areas of Process Excellence, automation, robotics, analytics, leadership and strategy for the last 10+ years. Analyst, programmer, certified RPA developer. A Lean in Office practitioner, big fan of Kaizen thinking. Believes that best processes and projects come from engaged leadership and empowerment of all employees. Certified Lean Six Sigma Black Belt, experienced trainer, university lecturer, author. Co-founder of Service Process Improvement Network association and Office Samurai. |
4. Fast like a robot. Optimizing office work thanks to using VBA macros.
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workshop level: Advanced |
| Reports, sending hundreds of similar e-mails, copying data between over a dozen of Excel sheets. While at work, we make lots of repeatable actions, which can be successfully automate by using macros written in VBA language. You will learn ready to use solutions. You will free yourself from dull responsibilities and be able to make creative work in saved time. | |
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Speaker’s profile:
For several years, Szymon is working in the financial industry. Presently supports client in the field of accounting. He is interested in optimizing business processes, fully engaged in creating and implementing automation in VBA and SAP Scripting. MS Excel expert, owner of MSO 77-728 certificate. Develops skills in robotic process automation, writes robots in UiPath. Propagator of agile method and lean in management. Attendant of postgraduate Studies of Lean Management and Lean Office in Jagiellonian University. In a free time runs, attends meet-ups and video editing. |
5. Change management in RPA projects
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workshop level: Basic |
| Change management techniques in RPA projects. How to increase RPA project likelihood for success? | |
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Speaker’s profile:
Marcin works in financial industry since 2011. He acquired experience in managing a medium-sized team and implementing various process improvements as a Continuous Improvement and Transformation Manager. He teaches Lean Management principles at Jagiellonian University. At the same time Marcin works as Operations Director in Euroclear Bank where he is responsible for people and process management. In his free time he enjoys mountain hiking, riding a bicycle and traveling. |
6. Return on investment in robotics initiatives.
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workshop level: Basic |
| Introduction to terminology associated with calculations of Returns on Investment. Analysis of selected examples of ROI calculations. Preparation of simple calculation of the investment return for business case of robotization in the office environment. | |
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Speaker’s profile:
Tomasz is a finance, accounting and tax professional with over 25 years of subject matter and managerial experience. Started his professional tenure with retail and manufacturing companies. One of the first employees of JACOBS (formerly CH2M) joined the Kraków office in 2000. Tomasz has been one of the key leaders in helping Global Business Services center in Krakow to grow to over 700 employees in 30 different functions. Initially was working closely with the core business within finance and accounting area in the capacity of country and regional controller. Currently is responsible for supporting development of the center and finance of GBS organization globally. |
7. Problem solving
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workshop level: Basic |
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Speaker’s profile:
Quality Manager specializing in leading projects and programs focused on process improvement, quality improvement and risk reduction. During daily work, constantly looking for new solutions, engaging in problem solving and identification of processes suitable for automation. Lean and Six Sigma trainer always open to improve approach to management through a passion for Management 3.0 and agile management methods. |
8. Conscious creations of roles and responsibilities in a RPA programme
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workshop level: Advanced |
| The aim of the workshop is to become aware of how to shape the People landscape of the RPA Target Operating Model to ensure success.
We will start off with a presentation of roles important for the success of an RPA initiative, with examples of responsibilities. Next, a discussion will be held with the participants:
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Speaker’s profile:
RPA Consultant and entrepreneur. Engaged in project management, process optimization and automation for five years; mainly in finance and banking. Project experience with RPA tools such as Blue Prism, Automation Anywhere and UiPath. Accredited Blue Prism Robotic Operating Model Architect. Broad understanding of SAP ERP and LEAN methodologies. Certified in agile project management: Agile PM Practitioner. Since 2016 also a publisher, giving a personal understanding of factors impacting strategic decisions about processes and projects within an organization. |
Open Space – the floor is yours! (Day 2)
On the second day we would like to propose the Open Space formula.
We will let the participants decide what will be discussed and what we are going to listen to.
What does it mean for you?
You will design the day!
You will have an opportunity to propose the topic for discussion and moderate it.
You will have a possibility to take part in the discussion which should be interesting for you – but if it isn’t, you are free to change the room whenever you want.
It is a chance to meeet and talk to as many people as you wish.
And more importantly it’s a chance to ask difficult questions and receive an adequate answer, perhaps an answer you have been searching for a very long time.
Rules??? You make the rules.