Service Process Improvement Network
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How to make a decision when the client cannot decide?
Monika Perendyk | Analiza Wymagań
About Me
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How to make a decision when the client cannot decide?
The workshop is designed for anyone who works with decision-makers, clients, stakeholders, and team members on a daily basis and faces situations where decisions are delayed, unclear, or shifted onto others.
During the workshop, participants will learn why a client or decision-maker often fails to make a decision despite apparent engagement, and what specific steps can be taken to move a project forward without taking responsibility for the decision themselves. Participants will explore the most common causes of decision-making blockages, learn how to ask questions that help unlock decisions, and build a conversation structure that places responsibility where it belongs.
Participants will work on real situations from the past month, so they leave the session with a concrete action plan they can immediately apply in their work.
Monika Perendyk – For 18 years, I have been supporting companies in translating expectations into functional technology solutions. As a trainer and lecturer at Warsaw University of Technology, I teach how to ask the right questions to uncover real needs and find the most effective answers. I am developing the Analiza Wymagań brand, which helps IT teams build analytical competencies, apply effective techniques and tools, and create products that perfectly meet customer needs. I specialize in techniques such as requirements decomposition, process modeling, and defining user stories, which support the design of solutions aligned with user expectations. I share my experience and knowledge on Instagram: @monikaperendyk, on my website: analizawymagan.pl, and in the IT od kuchni podcast: analizawymagan.pl/podcast.