Global process ownership in the SSC/GBS model: is it a clearly defined role within the organizational structure? What does this function involve in practice — what responsibilities, scope of accountability, and reporting lines does it include? This is an increasingly visible trend in the industry, but to what extent does the GPO role truly support the execution of the GBS strategy?

Flor Martinez Reyes – an experienced professional with a proven track record in business process transformation. She has successfully delivered strategic programs that contributed to improved operational performance, increased employee satisfaction, compliance, and better financial results. She has in-depth knowledge of the shared services and business process outsourcing industry, as well as continuous improvement methodologies, agile approaches, and project management. She is a passionate, empathetic, and pragmatic leader who effectively achieves her goals by building positive professional relationships with people from different regions and cultural backgrounds.