Service Process Improvement Network

DMAIC in Practice – Case Study in the Service Sector
Hello
DMAIC in Practice – Case Study in the Service Sector
Katarzyna Borkowska | Lufthansa Group Business Services
About Me
MORE DETAILS

DMAIC in Practice – Case Study in the Service Sector

During the workshop, participants will have the opportunity to test the process optimization using the DMAIC method in practice, apply tools recommended for each phase, and explore the challenges and obstacles that project leaders often face. The workshop will be based on a prepared scenario, drawing on real-life situations from service companies.

The workshop is aimed at employees in the service sector who are interested in expanding their skills in implementing the DMAIC methodology (Define, Measure, Analyze, Improve, Control) for quality improvement processes. This includes:

- Employees planning to certify in Lean Six Sigma (Yellow or Green Belt)

- Specialists looking to improve their process optimization skills

- Managers and team leaders who want to better understand and apply DMAIC techniques to improve the effectiveness and quality of their teams

- Individuals who are starting their journey with Lean Six Sigma methods and want to acquire basic skills in this area

Katarzyna Borkowska - She is passionate about striving for perfection, motivating for Continuous Improvement mindset and self development for employees of Lufthansa Group Business Services, LGBS. 

She has several years of experience working in Continuous Improvement areas, enabling people to improve their work, engaging them in end-to-end processes, and implementing CI solutions; all in connection to the mission and vision of the Company. 

Kasia is a Six Sigma Black Belt certified, with vast experience in delivering Lean Six Sigma Green Belt/ Yellow Belt trainings and coaching Lean and Six Sigma trainees to achieve their goals. 

 

· © 2025 Stowarzyszenie SPIN · Oparte na · Designed with the Customizr theme ·