5th SPIN Conference

Fifth Open Conference
Service Process Improvement Network

Kraków, 22-23 lutego 2018

It’s the fifth time we invite you to the Service Process Improvement Network Open Conference, made by and for Continuous Improvement in the office hotheads. With this event we want to continue building an environment for knowledge and experience sharing about management and process optimization.

Day one of the conference consists of continuous improvement in services/office practicians’ prelections. Short and to the point stories and case studies – maximum content, no sales pitches. Day one is free and open to everyone.

Day two is Open Space and workshops. This formula gives you direct access to continuous improvement experts and at the same time possibility to discuss problems that may have been bothering you for a long time. Cost of the second day (one workshop of choice + all Open Space slots) is 400 PLN.

See speakers, open space and workshops.


Registration closed

start Topic Speaker
8:07 Registration, morning coffee
9:07 Opening of the conference Zuzanna Pamuła logo-SPIN-130
9:17 Backdoor Lean – Continuous improvement by surprise  Hubert Lipiński
9:47  Different forms and shapes of Lean Management  Anna Strojny-Madej
10:17 Coffee break
10:37 10 years of Continuous Improvement. And what’s next? Samuel van Braekel, Marcin Zieliński
11:07 Will and Willnot – find your own bumblebee  Tomasz Król  
11:37 Business transformation. How to change
successfully. Based on experiences of Grupa Onet –
RAS Polska.
 Julita Rudolf
12:07 Coffee break
12:27 Is Lean Healthcare possible in Poland?  Jan M. Janiszewski
12:57 Games – innovative tools to build employees’ engagement Monika Dymacz-Kaczmarczyk
13:27 Lunch
14:27  Discussion pannel
15:27 Coffee break
15:47  RPA in Poland. How Polish entrepreneurs use robots Piotr Kaczmarek  
16:17 Leadership 734 in service processes Radosław Drzewiecki
16:47 Day 1 closing Zuzanna Pamuła logo-SPIN-130
start Activities
8:37 Registration, morning coffee
9:07 Day 2 opening – Zuzanna Pamuła
9:17 Open Space topics selection
10:07 Coffee break
10:27  Open Space slot 1
10:52  Open Space slot 2
11:37  Open Space slot 3
12:22 Lunch
13:22 Workshops (in Polish only, one to be chosen):

  1. What will you teach to your first robot? – writing robots in UiPath technology – Rafał Podsiadło, SmartMedia
  2. Visual management in the office: effective dashboard design – Agata Zydroń, Lufthansa
  3. Effective measurement of business processes – Michał Wolak, Lean Action
  4. Design Thinking Challenge – Michał Baraniak, Euroclear
  5. Problem solving and root cause analysis – Zuzanna Pamuła, Dorota Bednarz, Lundbeck
  6. Business simulation game – building motivation – Monika Dymacz-Kaczmarczyk, Exprofesso
  7. Value Stream Mapping – Lidia Świątkiewicz, Heineken
  8. Leadership and empowerment in organisation – how to build effective leadership in 21st century – Aleksandra Glinka, Centrum Psychologiczno-Konsultingowe SYNERGIA MANAGEMENT
  9. Communication in Business Processes – Hubert Lipiński, bpcr.pl
16:32 Conference summary


Conference takes place in:
Centrum Dydaktyki AGH
Pawilon U-2
ul. Reymonta7, Kraków