2nd SPIN conference – speakers and workshops





Paulina Picture 150x200 Paulina Wydra
Project Manager in UBS
Joined PCBI PEX Team on August 1 in London. Having been with UBS for 7,5 years Paulina started by implementing the PEX Function in the Polish Business Solutions Centre as Head of the Quality Function in Krakow. Later she moved to London to support creation of PEX Framework in Finance and to help establish the foundation of the PEX training program and first projects. Over the years she gained vast experience in leading various initiatives and programs across Financial Integrated Reporting, PnL and Month End processes. She is also a successful trainer having delivered a number of various Lean and Six Sigma programs across UBS Functions and regions.
Earlier Paulina worked at Capgemini as a Lead to Process Excellence Function where she became a certified Six Sigma Black Belt. Currently leading a part of a restructuring program in the Integrated Middle Office.
In private life Paulina is a keen mountaineer and ski-alpinist.
AGG 150x200 Anna Grabowska – Grabiec
LSS BB, Process Excellence Manager in Amway
Anna is a certified LSS Black Belt; a coach for over 50 Yellow Belts and Green Belts in the industries of Finance, HR, IT, Marketing and Customer Services. Over 15 years of experience in ARiMR, State Street, UBS and currently Amway.
lukasz gargasz 150x200 Łukasz Gargasz
Head of Development in Symphony Ventures
Leads Symphony Ventures center in Kraków – a professional consulting, implementation and managed services firm creating ‘Future of Work’ techniques including Robotic Process Automation. He runs multiple projects for world’s leading organizations, developing best practices in an implementation of business processes automation. Previously, he worked delivering technology solutions to a business for many years, mainly to the financial and banking industry. Passionate about application of technology in business.
Michał Baraniak
Local Continuous Improvement Leader in Euroclear
Graduated in Philosophy and Accounting – convinced that successful Continuous Improvement approach is a combination of the two.
Loves delivering trainings. In his private life happy husband, father and dreamer.
Flor Martinez Reyes 150x200 Flor Martinez Reyes
Process & Control Improvement Senior Specialist at HEINEKEN Global Shared Services
Lean Six Sigma Master Black Belt specialized in starting, building and renewing Continuous Improvement Programs at large organizations. In HEINEKEN her role is to support the Finance organization in delivering results in terms of efficiency, quality, value, control & compliance. Thanks to her excellent communication skills, she can deliver the CI message to all levels of the organization.
In her free time she enjoys learning more about statistics, behavioral economics and intercultural relations.
andrzej speaker 150x200 Andrzej Kinastowski
Operations Delivery Strategy Manager in Lufthansa Global Business Services
Andrzej has been assisting various SSCs and BPOs in improving their delivery in areas of Continuous Improvement, Process Excellence, Leadership and Strategy for the last 10 years. He’s a Lean in Services practitioner, big fan of Kaizen thinking. Believes that best processes and projects come from engaged leadership and empowerment of all employees. Certified Lean Six Sigma Black Belt, experienced trainer. Lecturer on the University of Economics in Wrocław. Chairman and co-founder of SPIN association. Enjoys speaking at conferences tremendously.
In private life Andrzej is a husband, a father, a photographer and a beginner mini-robot builder.






Open Space – the floor is yours!

On the second day we would like to propose the Open Space formula.
We will let the participants decide what will be discussed and what we are going to listen to.
What does it mean for you?
You will design the day!
You will have an opportunity to propose the topic for discussion and moderate it.
You will have a possibility to take part in the discussion which should be interesting for you – but if it isn’t, you are free to change the room whenever you want.
It is a chance to meeet and talk to as many people as you wish.
And more importantly it’s a chance to ask difficult questions and receive an adequate answer, perhaps an answer you have been searching for a very long time.

Rules??? You make the rules.







Flor Martinez Reyes 150x200 Lean Simulation Game
Flor Martinez Reyes, HEINEKEN Global Shared Services
Lean Simulation Game is a fun and interactive way of learning basic Lean principles like: value add analysis, identify and eliminate wastes, Kanban usage and one-piece-flow, among others.
Katarzyna_Lenar Value Stream Mapping – the first step to improve business processes
Katarzyna Lenar, Lufthansa Global Business Services
During the workshop we will learn how to properly use the Value Stream Mapping – lean management method for analyzing the current state and designing a future state. We will see the impact of the tool on the disclosure of the amount of loss/waste we meet every day. VSM will make us aware of a great potential for improvement in service processes. It will show the range of possibilities that from now we will be able to use to improve our processes and enhance the quality of services offered to our customers.
andrzej speaker 150x200 Change management and working with resistance
Andrzej Kinastowski, Lufthansa Global Business Services
Change hurts.
Big change hurts a lot.
Extended change is a chronic pain.
On this workshop we will discuss how to relieve pain in our patients – subjects of changes we introduce. And how to make sure change doesn’t kill them, but makes them stronger instead.
wolak 150x200 Improvement projects coaching
Michał Wolak, Lean Action
At the workshop we will practice magically effective art of asking questions – the primary tool in coaching. We will discuss how to support the project team in leading a projects, meeting the deadlines and overcoming difficulties. We will also elaborate on why it is better to ask than to give ready-made solutions, therefore about the effectiveness of the coaching style in management.
lukasz gargasz 150x200 Business process automations
Łukasz Gargasz, Symphony Ventures
Our workshop is mainly focused on introduction to Robotic Process Automation. We will present how to run an automated business process using the RPA technology and we will explain which business processes are best candidates for the automation. We will see a technology showcase and discuss how robotics can change a business. We will show you a broad spectrum of automation possibilities, including some design with Artificial Intelligence technology.
Effective reports
Bartosz Czapiewski, skuteczneraporty.pl